Landing has myriad benefits for the work-from-anywhere employee, the remote worker, or anyone looking for flexible living or office arrangements. However, everyone wants a fair assessment of what they’re getting. In a truly ethical working landscape, transparency is critical to the survival of any business — and no one likes being on the receiving end of a nasty surprise.

Landing is the ultimate way to rent with flexible leases and ready-to-live apartments nationwide. We’ve covered the best parts of using Landing at length in our article, “20 Benefits of Using Hello Landing.”

So what are the challenges I have experienced with Landing in 2022? The challenges I experienced happened in a handful of events in some of the apartments I moved into. These challenges did not happen to every single unit but only on several occasions during the initial leg of my journey. As the months passed, these challenges were hardly there as Landing always strives to continuously do better, innovate, and make sure that your next move will always be better than the previous one.

No service is perfect, and it’s best to be transparent. Landing has very flexible leases, but that flexibility creates challenges that tenants and landlords alike may need to face. To help you navigate these obstacles, we created this article to share the difficulties I encountered booking with Hello Landing and what they’re doing to improve your time with them. Other people may have had different experiences, but these are my personal stories direct from my time with them.

1. Booking Unavailability

Booking unavailability is one of the biggest challenges of leasing an apartment through Landing. During my stay with Landing, there were two instances when the booking I wanted was unavailable for several weeks. Despite having a wide selection of apartments, finding something suitable at the right price can be difficult — especially if you’re on a tight schedule.

Thankfully, I haven’t had problems with availability and selection recently. Landing has established several strategies to prevent and solve availability problems to ensure its tenants get the best possible experience.

• Online System

Landing utilizes an advanced online scheduling system that provides real-time availability information and updates automatically throughout the day. This system allows them — and you — to keep track of available listings at any time.

• Customer Service

Customer service is critical. That’s why they have a team of customer service professionals available 24/7 who are on hand to help with any bookings or inquiries.

• Flexible Booking Options

They also offer flexible booking options for their tenants. For instance, if a specific apartment is unavailable at the time they are looking, they can reserve it for a later date. Leases are also extendable depending on the tenant’s needs and the unit’s availability.

• Honest Pricing

Landing’s transparent pricing system makes it easy to compare different apartments and prices so that tenants can make the best decision for their needs.

These strategies are a significant help for customers looking to quickly and easily find a living space that meets their requirements while remaining within budget. With Landing, you can lay your worries about booking unavailability to rest. They understand that finding the perfect apartment can be challenging, and booking availability is one of the most common issues customers encounter when looking for a place to live. According to Reena Strehle, executive and business connector, “Some companies prefer work-from-home arrangements since it saves them office space overheads.”

I haven’t experienced any issues finding available bookings recently, so I can definitively say that Landing’s strategies are working.

2. Difficulty Communicating with Support Team

Communicating with customer support is a critical element of any company. In the modern landscape, good communication shouldn’t be a bonus — it should be intrinsic to any business. You always want your inquiries answered promptly.

In my early experiences with Landing, I had problems communicating with support; after raising a ticket, I had no idea where the ticket went nor did I receive any follow-ups regarding the ticket’s status.

However, Landing’s done their best to improve communication strategies. They now receive, update, and respond to our concerns swiftly, leading us to an excellent support experience overall.

• Support Line

Improved communication could also include a dedicated customer support line with trained professionals. Landing has a 24/7 support hotline with staff empowered to resolve issues quickly and efficiently. They also have detailed documentation on their website with step-by-step instructions for common concerns.

• Real-time Chat

Landing looks into developing a live chat feature to help tenants with any questions they may have in real-time. With these communication strategies in place, Landing can ensure they provide a better experience for its tenants and enable their rental journey as hassle-free as possible.

3. Orientation

Orientation was initially a major obstacle for me. I experienced some inconsistencies in greeters, and there weren’t always people on site to walk new tenants through the location. Some things could be found on the website, but every place has special knowledge specific to it. It would have helped me significantly if I knew valuable information such as the location, day, and time of garbage collection, where to find public transport, and other things that people living in the area would know.

That’s why Landing has implemented an orientation program to help people unfamiliar with the process and ensure they know what they’re getting into before signing a lease. 

• Orientation Program

The orientation program covers many different topics, from understanding rental policies and procedures to learning how to use the online tools provided by Landing. This program allows tenants to feel confident about choosing a listing at Landing and experience a smooth transition into their new home. 

• Accessible Resources

The program provides tenants with resources to help them adjust to their new surroundings, such as information on local schools, hospitals, transportation options, and more. By enrolling in the orientation program at Landing, renters are guaranteed to have a successful start in their new homes.

Landing now offers a comprehensive orientation program for its renters. Landing’s mobile app has a lot of the information you’ll need. My experience with them has significantly improved since, and I’ve been able to expect a comprehensive orientation experience.

4. Forced Early Exit

There was also one time when I had to leave my lease due to events outside my control. I had planned to extend my stay in Nashville. Unfortunately, I learned that the lease for the building would not be renewed, so I had to leave early. I had to pack up and move out in two weeks.

As a tenant or landlord, you may encounter events outside your control that limit your use of the property. Fortunately, there are ways to minimize your risks when leasing with Landing.

• Non-Refundable Security

Landing requires a non-refundable security deposit from every tenant that covers any damages or unpaid rent associated with an early exit.

• Extended Lease Options

Landing also offers an extended lease option for tenants who want or need extra time before deciding to move out.

• Better Communication Systems

For tenants, Landing typically does its best to cover your living space needs. If you need to stay at a Landing apartment for an extended time or change the duration of your stay, they’ll do their best to communicate any changes with you to find the perfect space for your needs.

• Legal Protection

Landing offers legal protection for landlords and tenants alike to protect all parties involved in a lease agreement. Joel Jones, a rental property expert, says, “Seek the advice of a lawyer or other professional if necessary, to help navigate complex legal issues.”

Leasing through Landing is an excellent way to manage your rental property. However, as with any investment, early exits are a risk that tenants and landlords must manage. Landing’s commitment to secure leases and greater legal protection for landlords and tenants is impressive. It was a major consideration when looking for a company that offers flexible living spaces.

5. Billing

Billing is one of the issues tenants and landlords encounter with Landing. As a landlord, you may need to manually track rent payments from each tenant and manage late payment charges. As a tenant, it can be overwhelming to keep up with rent amounts, due dates, and unforeseen changes in rental agreements. In my personal experience, there was a time when I received a bill but wasn’t informed about what it was for. I later found out it was for items missing from the property — except I didn’t take those items.

However, Landing has taken steps to improve customer experiences surrounding billing. Since that one time, I haven’t encountered any other billing issues.

• Online Payment

Online services are too efficient and convenient not to have. Landing provides online rental payment assistance making it easier to track rent payments, late charges, and other billing-related issues. 

• Additional Features

Landing also offers several features, such as auto-payments and electronic transfers that help tenants keep up with their rent payments while staying within budget. With Landing, tenants and landlords can rest assured that they are effectively managing their billing processes.

• Billing System

Landing also has an easy-to-understand, comprehensive billing system that makes it easier for customers to keep track of their payments and adjust accordingly.

By using Landing’s online rental payment services, tenants and landlords can ensure that their billing processes are efficient, honest, and reliable. No matter how carefully you try to manage your billing processes, mistakes can happen. That’s why Landing offers a detailed customer support system that assists customers in resolving billing concerns.

6. No Apartment Notifications

Staying on top of notifications and updates relating to your apartment lease is critical — you don’t want to have any surprises about where you’re living. There was one time when I woke up to find men doing construction work right outside the property I rented — and I had no idea they were coming. According to the construction workers, they had sent a notification email weeks before. Unfortunately, Landing’s notification system was structured in a way that emails were sent to them first instead of tenants, creating delays when tenants receive notifications about the property they live in.

To address this issue, Landing is investing in technology that allows tenants to receive notifications and updates about their lease directly. With Landing, you can ensure all of your apartment lease-related notifications will arrive in a timely and organized manner.

True enough, I haven’t had any unpleasant surprises since then. I’ve been informed of everything I need to know immediately.

7. Car Park Clearance

Parking spaces are at a premium, and personal transport is often critical to people in work-from-anywhere setups. There were two times I rented a property only to find that the actual parking space clearance wasn’t enough to fit my vehicle. The cost of renting a property includes the parking space, so being unable to use it was a significant problem for my plans in the area.

Thankfully, Landing has taken steps to ensure that tenants can easily find out everything they need about their parking spaces, such as dimensions and location. An inconvenient parking space can be a deal breaker when choosing a living space, so it’s a must to know everything about the parking space you’ll receive.

• Labels

Landing started to clearly label all their parking spaces, including designated spots for people with additional needs, such as wheelchair support. Clearly defined markings help tenants know where they can park without infringing on anyone else’s space.

• Signs and Markings

They also use signs and markings to help guide tenants to the right spot.

• Clear and Free

They also take extra care to ensure that parking spaces are cleared of debris and large items as often as possible, so there’s never a question of whether or not something is blocking someone’s ability to park in their allotted space.

• Open Information

Critical information about the parking spaces — such as its dimensions — is easily accessible to prospective clients.

Landing has made parking relatively easy and stress-free as possible for their tenants. Car park clearance is a major factor when it comes to the utility of a property, and essential to work-from-anywhere employees. In the past four months, all the parking spaces I’ve seen with Landing have had enough space for me, and I knew everything I wanted to know about them beforehand.

8. Missing Amenities

When looking for a place to live or work, you’ll likely need a specific set of amenities like ergonomic desks and chairs or a dedicated working space. But sometimes, what you see on a digital listing isn’t always what you get when you move in. Some properties were supposed to have dedicated workspaces. Unfortunately, I had a few instances where I rented a space, but the supposedly ergonomic chairs and desks were the exact opposite. Some chairs even caused back pain while sitting in them for extended times.

Missing amenities puts tenants in an uncomfortable situation. It’s hard to be productive when your chair puts you in a painful position. That’s why Landing has taken steps to ensure that all of their workspaces have ergonomic desks and chairs so tenants can work comfortably.

• Amenities Match Ads

Landing is taking steps to ensure that the furniture they provide matches the listed advertisements; there’s no longer any need to worry about getting something different than what you expected when you move in. You can expect that your workspace will be comfortable and functional.

• Additional Amenities

On top of providing the perfect workspace, Landing also offers plenty of other amenities to make life easier and more enjoyable for its tenants. They have on-site laundry facilities, so you don’t have to go out of your way to get your clothes clean. But excessive amenities can be a downside. Commercial insurance broker Ryan Wakely says, “Adding amenities to your property can force appreciation and push rents, but there are also risks that come with adding things like playgrounds.”

• Communal Areas

Some listings have communal areas for socializing with friends and neighbors, with a rooftop terrace for taking in the views.

In the recent leases, I have gotten exactly what the sites advertise. More importantly, my experience has been consistent across properties and locations — places advertising ergonomic working spaces have been exactly that, so I’ve been able to work at any time, from anywhere.

Transparency in the Future of Work

Transparency is a value that we believe more companies should have. Landing has acknowledged that there have been problems, and to their credit, they’ve done their best to rectify them. Instead of trying to sweep their issues under the rug, their honesty has been a significant factor in why I would choose them again for a flexible living space over their competitors.

It’s worth noting that most of the concerns listed here weren’t persistent — I’ve found that their services have been improving constantly. Furthermore, these issues aren’t unique to Hello Landing — but a key difference here is that after these initial bumps, I’ve had nothing but great times at a Landing property, and their services have been consistent. Other people may have had different experiences — what I’ve described here is my own, personal history with them — but Landing continues to strive for excellent rental service, and I would happily choose them again. If you want to try Landing, get a $250 discount on your first reservation when you book.

Related Questions

How can I ensure that my next rental with Hello Landing is comfortable, convenient, and affordable?

Landing is an easy-to-use platform that allows you to quickly and easily compare listings from different landlords, helping you get a deal that fulfills your needs while remaining within your expected budget. They also provide helpful photo galleries and detailed descriptions, so you can be sure that each unit is the right fit for you. Plus, their flexible lease terms ensure that you can stay as long or as short as you need. If you have any additional questions or concerns, they have a 24/7 customer service team ready to assist you.

How do I handle tenant complaints promptly?

Handling tenant complaints on time is essential for any property management company. It’s important to act quickly and professionally when resolving disputes, as this can help ensure that your tenants stay satisfied with their living arrangements. If you want to handle complaints effectively, here are some tips.

First, establish a clear and consistent policy for handling tenant complaints. Make sure your tenants know what to do if they have a concern, and set expectations regarding how quickly they will receive a response from you. Second, create open lines of communication with your tenants so they can easily voice their concerns. Effective communication can be setting up an online form or having a dedicated phone line for tenant inquiries. Third, invest in the right tools and technologies to help you quickly manage complaints. For example, setting up an automated system with email notifications can help ensure that no concern gets overlooked. Fourth, keep close attention to any feedback you receive from your tenants and take steps to address their concerns. Jimmy Berube, an author and multi-family expert, says, “Make sure that your tenants also have insurance that covers water damage caused by them.” This step could include making repairs or offering compensation if appropriate. And fifth, keep detailed records of all complaints and resolutions so that you can track trends and prevent future issues. 

Following these tips will help you ensure that you can address your tenants’ concerns quickly and effectively, allowing you to develop a positive relationship with them while maintaining the integrity of your rental properties.