The Changing Landscape of Work: How Technology Affects the Workplace


Technology deeply ties into how modern industries operate. From simple tasks to complex projects, technology has made a lot of things possible and efficient. Remote workplaces and jobs in the knowledge industry are just a glimpse of how technology changes the work landscape.

How did the emergence of digital technology and the continued rise in computing power ushered in fundamental changes in how people approach work? Digital technology transformed how people interact with information. It introduced new types of workplaces, and created entire industries.

People need to appreciate the impacts of technology on the modern world. Both management and employees should reflect on how much technology has affected our workplaces. By better appreciating technological implications on work and techniques for empowering people through tech, organizations can help their people adapt and flourish in the current digital age.

Modern Technology and Its Impacts on Work

Technology and its development throughout the centuries has continuously redefined what it means to work. The most recent example of technology’s impact on employment is the transition from manual labour, taking up virtually all work towards information-based jobs. The rise of modern computing enables work concepts that were unheard of just a few decades ago, such as real-time remote communication and efficient information storage. Technology has had a big impact on modern society, and it’s important to know what its benefits are.

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Information Storage

For most of human history, storing information required large amounts of space and materials. Electronic storage media represented a significant leap in information storage. It is through keeping a library’s worth of content stored in devices smaller than a single book.

Information also became easier to share. The creation of the Internet allowed unparalleled access to information uncoupled with the location. Data storage also becomes less reliant on the site, as people can store files on Internet servers and maintain near real-time access to their files. Cloud computing powers many of today’s companies by allowing greater access to files for employees around the globe.

Developments in hard disk technology are poised to provide even more opportunities for information storage that can facilitate more effective company operations. Each improvement brings cost savings as storage devices become more affordable. This enables more people to use information storage technologies fully.

Data Analysis

Since the invention of the calculator, digital technologies have taken on arduous computation tasks. That allows people to focus on higher-order analytical skills. Computers now handle the brunt of computational work. Thus, employees can save more of their brainpower on:

  • Finding patterns
  • Visualizing results
  • Conveying information

Increased computational power also means businesses can better harness large datasets to extract insights. Likewise, more granular data is available for processing and analysis. These trends led to the rise of big data. It is a form of data analysis specializing in handling, processing, and studying large datasets. These can include customer service statistics and emerging trends found on media. Extensive data analysis can shed light on insights that translate to efficiency and performance.

No current technology can match the human brain. Nonetheless, more sophisticated computing systems enable business intelligence beyond number-crunching. Machine learning and artificial intelligence (AI) create digital models that recognize patterns from big data. These tools can also perform analytical tasks that complement human intelligence. Leveraging these tools creates work environments optimized for innovation and education.

Of course, recent AI-related controversies underline the need for increased governance. Companies are responsible for the ethical use of AI. Companies with data governance policies can stand out from their competition and create enabling spaces for their employees. Their policies can include protecting human content creators and ensuring data privacy.

Angela YuOpens in a new tab., a project consultant at Development Dimensions International, said, “Humans who can handle more complex analysis, evaluate information veracity and utility when decision making will still have a space at the workplace.”

Communication and Hiring

Team effort used to require physical presence. We take for granted that employees used to travel for meetings. It’s true that face-to-face interaction is still the gold standard for communication. However, technology now enables teams with members across the globe to work together in real-time. Advancements in emails, messaging platforms, teleconferencing, and other remote tools help make this possible. Communication tech gave rise to work trends considered impossible just a few decades ago. Now, more companies take advantage of remote work, flexible workspaces, and outsourcing.

Telecoms removed geographic barriers to work. Employees were no longer limited to working for companies within their local reach. This empowers them to expand their search for work environments that support their growth and nurture their skills. In turn, companies gained access to global talent pools. They have more freedom to choose employees that closely matched job requirements.

Content Creation

Technology has also left its mark on content generation. Before the Internet was mainstream, content publication was:

  • Resource intensive
  • Limited to institutions that could afford publishers
  • Only possible for those with or could afford to print infrastructure

But as the Internet became more accessible, users found more powerful tools to share their ideas with the public. We see this happen from the rise of blogging and self-published websites to the mass adoption of social media.

Modern companies have used the Internet to reach new audiences since it has made communication easier for everyone. They now have multiple social media accounts and their websites. These give organizations a relatively low-cost platform to develop their brands and advertise their products and services. Digital advertising also allows companies to craft marketing campaigns for specific demographics.

Recent and ongoing trends, like the gaming industry and augmented reality, provide novel ways for companies to reach their audiences. Understanding these trends to create new strategies will distinguish technology savvy companies from the rest. 

Lorelei BastoOpens in a new tab., Head of Sales and Marketing at Lloyd Robinson Clothing, LTD, says, “The world has changed. The way we communicate and do business has changed. The way we live our lives has changed.”

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Learning and Research

The notable access to information that the Internet provides gives rise to another revolutionary change to work. People now have access to countless libraries’ worth of knowledge. Accessibility is now less of an issue. Instead, knowledge acquisition is now limited by how fast people can learn.

Employees now have several information sources to choose from should they decide to upskill. They can learn anything from technical competencies like coding to soft skills like project management. People can rely on the following to learn the skills they want:

  • Articles
  • Videos guides and tutorials
  • Full digital courses
  • Webinars
  • Online workshops
  • Digital libraries and publications

The increased opportunity of learning resources gives way to capacity development for companies. It improves the capabilities of their workforce.

Increased access to research also benefits organizations. Digital publications and online spaces can help companies learn about developments. They can also learn the best practices in the industry. Not having an online presence impacts an organization’s capacity to stay informed about current trends and remain competitive.

Security

Permanent information loss was a significant issue. Physical documents can get lost, stolen, or destroyed. Now, digital technology emphasizes one element of information security: redundancy. Digitized documents, backup systems, and data recovery services make it exceedingly difficult to lose important information.

However, the increased convenience of information increases the risk of leaks and other digital threats. Nefarious actors can use malware to infiltrate networks and release confidential information. Hackers can also directly damage digital groundwork. This can cost companies up to billions in damages.

The emergence of digital threats gave rise to digital security solutions, such as:

  • Anti-malware software
  • Network security tools
  • Firewalls
  • Data encryption
  • Penetration tests
  • Managed detection and response services

Companies should invest in data security to reduce the risk of costly damages from digital threats.

Flexibility

Technology shapes collaboration methods. Employees can now work for companies outside their state or overseas. Many employees have the option to work from anywhere with minimal time restraints.

Having multiple team members in different time zones entails more flexibility in work hours. Employees have the choice to choose which hours to dedicate to work. It challenges the notion of the traditional nine-to-five shift. This flexibility allows employees to optimize their work hours based on their schedule. Thus, it increases job satisfaction and performance. Flexible hours also enable more people to explore more work options.

According to Damian OkonkwoOpens in a new tab., a content writer on finance technology, “Businesses need to create a culture of trust, transparency, and collaboration to succeed in a remote work environment.”

The increased flexibility provided by technology also gave rise to alternative forms of work. Output-based work gives workers the maximum freedom to shape their work environment. Just as long as they achieve sufficient work outputs. Freelance work and the gig economy allow people to capture multiple sources of income. It gives them the freedom to pursue clients based on their preferences.

Efficiency

The work handled by employees includes tasks with varying amounts of effort and generated value. Employees have to struggle through low-reward tasks. Those tasks take unreasonable amount of their time and energy. By automating tedious tasks, people can focus on tasks that require more creativity and analysis.

Technology reduces human error. Modern computers are far superior to humans in accuracy and data preservation. Computers do the grunt work, handling billions of data points. This allows people to focus on more value-adding tasks.

For example, accounting before computers required employees to create and handle voluminous documents. This eats up their working hours. With meticulous record-keeping, costly mistakes from human error were unavoidable. But with digital spreadsheets and accounting software, we can offload parts of the process from employees.

Cai P.Opens in a new tab., the founder of Alibaba Cloud Users Group, stated, “In today’s digital world, businesses rely on technology more than ever before. From managing data to communication, businesses require advanced technological solutions to stay competitive.”

New Industries

Many experts think of technology as a disruptor. It can overturn established industries. Technology can also make specific jobs redundant. However, it also opens up new initiatives and introduces millions of new jobs.

Today’s knowledge economy best exemplifies the ability of digital technology to create jobs. Jobs related to digital information only existed with the Internet revolution. These include SEO analysts, web developers, YouTubers, and social media influencers.

As new digital industries emerge, companies must stay updated and be open to exploring new technologies. A mindset focused on flexibility, and continuous improvement is crucial. It is essential in navigating new technology.

Building a Tech-Empowered Workplace

After knowing the benefits of technology for work, the next logical step is to integrate technology into workplaces better. This is easier said than done. Poorly planned projects can confuse and turn people away from technology. The following tips can help organizations use technology to empower their people.

Take an open-minded approach to new technologies

Adopting technology follows a bell curve. Most people only embrace tools and concepts once they have become mainstream. While integrating new technologies depends on an organization’s risk tolerance, pursuing an early adopter approach helps companies gain a competitive advantage over more conservative firms.

To minimize risks, organizations should employ research to identify potential hazards. Research also helps assess the capacity of their workforce to manage new technologies. Having dedicated teams on change and innovation projects helps prepare companies to pursue novel technologies. Instilling a culture that embraces innovation and risk-taking is also an excellent approach to becoming an early adopter.  

MicrosoftOpens in a new tab. said, “If we want our team to stay competitive, we must embrace modern collaborative technology and utilize all the tools already available to us.”

Provide sufficient tools and equipment

Employees can easily spot differences between stated objectives and tangible actions. An organization that claims to be a technological innovator but doesn’t provide necessary tools is no better than its conservative competitors. Nothing is more frustrating for employees than to be required to pursue technology projects without having the support they need.

Fortunately, there are good software and hardware across all price ranges. This gives organizations more freedom in pursuing technologies without exceeding budgets. Firms strapped with cash should follow emerging technologies with free and open-sourced software.

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Be aware of varying attitudes and competencies

Openness to embracing technology involves both attitudes and skills. Older employees, especially those born before the wide-scale Internet adoption, may have adverse perspectives on technology. Meanwhile, digital natives are more adept with modern technology. However, they may struggle with adopting a structured approach to newer technology.

Organizations must pay attention to varying attitudes and competencies when forming teams. This is vital to avoid any potential frustration and identify upskilling opportunities.

According to Mohit JoshiOpens in a new tab., President of Infosys, “As someone passionate about the collaboration between technology and business, I believe it is critical that companies look to improve their data practices, foster trust in advanced AI and integrate AI with their business operations.”

Invest in upskilling and capacity development

Companies should regularly assess the digital literacy of their workforce. This is vital to identify points for improvement and conduct capacity development programs to address any knowledge gaps. People can come into an organization with various skill levels, especially for organizations with a diverse workforce. Through structured learning opportunities, organizations can ensure that everyone is on the same page as the firm navigates its transition towards innovation.

Always take a people-centric approach

The prospect of technological disruption is daunting. Many employees fear losing their jobs as technologies continue to grow. Leaders are responsible for easing concerns and ensuring career security for their people. Upskilling programs and transition plans can help everyone remain competitive while embracing tech changes. 

Related Questions

What are some usual attitudes toward tech in the workplace?

As technological tools expand the limits of what people can accomplish, many will naturally feel awed by the possibility of technology. However, most people tend to be defensive against and risk-averse to adopting new technology. Some employees also fear being made redundant by technology. Companies should pay attention to their workforce attitudes and address any issues.

Are there any downsides to tech shaping the nature of work?

Technological revolutions naturally disrupt the status quo. They potentially lessen the competitiveness of people and organizations unable to adapt. While tech continues to develop rapidly, the progress of appropriate governance systems has not grown as fast. Experts are keeping close attention to data governance trendsOpens in a new tab. to see how society can mitigate the negative impacts of irresponsible use of tech.

FAQs Covered in this Article

Q: How is technology changing the landscape of work?

A: Technology is transforming the way we work by enabling remote work, automating tasks, improving communication and collaboration, and providing access to valuable data and insights, ultimately leading to increased efficiency and productivity.

Q: What are some examples of technologies impacting the workplace?

A: Some examples include remote work tools (such as video conferencing and collaboration platforms), automation and AI, cloud computing, data analytics, and virtual and augmented reality.

Q: How does technology affect communication and collaboration in the workplace?

A: Technology has revolutionized communication and collaboration, allowing employees to connect and collaborate seamlessly across locations and time zones, share information instantly, and leverage tools that facilitate teamwork and project management.

Q: What are the benefits of technology in the workplace?

A: Benefits of technology in the workplace include increased efficiency and productivity, improved communication and collaboration, enhanced employee engagement and satisfaction, cost savings, and the ability to access global talent.

Q: Are there any drawbacks or challenges associated with technology in the workplace?

A: Some challenges include the potential loss of privacy, increased reliance on technology, cybersecurity risks, the need for ongoing training and skill development, and the potential for increased stress and burnout due to the always-connected nature of work.

Q: How can organizations effectively manage and integrate technology in the workplace?

A: Organizations can effectively manage and integrate technology by creating a strategic technology plan, investing in employee training and development, staying current on emerging technologies, implementing robust cybersecurity measures, and promoting a healthy work-life balance.

Q: What role do employees play in adapting to and embracing new technologies in the workplace?

A: Employees play a crucial role in adapting to and embracing new technologies by being open to change, continuously learning and developing new skills, and collaborating with their colleagues to share knowledge and best practices.

Steve Todd

Steve Todd, founder of Open Sourced Workplace and is a recognized thought leader in workplace strategy and the future of work. With a passion for work from anywhere, Steve has successfully implemented transformative strategies that enhance productivity and employee satisfaction. Through Open Sourced Workplace, he fosters collaboration among HR, facilities management, technology, and real estate professionals, providing valuable insights and resources. As a speaker and contributor to various publications, Steve remains dedicated to staying at the forefront of workplace innovation, helping organizations thrive in today's dynamic work environment.

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