Open Sourced Workplace

Recent Articles

Summary of the ‘The Workplace Management Framework’


The Workplace Management Framework (WMF) provides a structure for the development and subsequently the assessment of best practice in the management of the workplace.

‘Workplace Management is the management of all resources needed to design & maintain appropriate, effective and economical workplace experiences that align to strategic business objectives and support people in doing their best work every day, wherever they are.’

The role of ‘Workplace Management’ emerges as an integrator of contributions from across a number of disciplines (Corporate Real Estate, Facilities Management, IT, Human Resources, Risk, Security etc.) to deliver an economic and effective ‘workplace experience’ to an organization’s people.  (Get your FREE copy of the Framework HEREOpens in a new tab.)

The purpose of the Framework is to:

  • – Define the management disciplines needed
  • – Maximize the strategic and economic benefit of the workplace
  • – Enable the development of best practice organizational and people capabilities
  • – Align the day to day delivery of workplace experiences to the core purpose of the organization
  • – Communicate the management requirements needed
  • – Measure and to demonstrate the effectiveness of the organization
  • – Enhance the professional standing of the Real Estate and Facilities Management
  • – Communicate clearly the nature, purpose and structures associated with management of the workplace

The WMF is designed to be applied to all types of workplaces and embraces:

  • – ‘High-Tech’ workplaces, (including Power Stations, Data Centers and Industrial Premises), through to
  • – ‘High-Touch’ workplaces, (these include Offices, Serviced Offices, Homes and people working On the move).
  • – In between these two extremes we have workplaces such as Hospitals, Schools, Universities and Prisons.

Workplace Management Framework

The scope of Workplace Management embraces the ‘workplace experience’ that would be appropriate in all the places people work (inside and outside office buildings) and embraces not only the practical issues associated with effective work, but also the emotional and sensory aspects.

Organizations are ultimately the aggregate energy of large numbers of people harnessed together within structures and processes to deliver a defined outcome.

Components of the Framework

Workplace Management Framework



The Framework consists of 10 management capabilities and provides a vehicle for determining how well the organization achieves best practice in the management of its workplace.

STRATEGIC MANAGEMENT

Strategic Management is concerned with:

  • – the innovative alignment of workplace assets and services with the core purpose of the organization, and
  • – the creation of the mechanisms by which the workplace and services are effectively and economically designed and delivered on a day to day basis.

To be successful, leaders responsible for the workplace need to actively work to be credible, confident business contributors, knowledgeable about the organization at large, the wider strategy for the business, with the most up to date trends in people management, technology, engineering, service management and innovation.

Innovation is primarily about releasing every person within the functions responsible for workplace to think creatively and come forward with new ways of delivering more value to the enterprise in relation to its businesses strategy and needs.

The availability of mobile technologies has enabled a major shift in working patterns. People can choose to work in ways that best match their jobs and personal circumstances. Particularly in ‘high touch’ work environments, careful consideration needs to be given to the design of the ‘workplace experience’ constructed from all the interlocking services that are provided.

‘To design an experience you need to think through, second by second, the fusion of sounds, sights, information, web pages, smells, spaces, images, interactions, human behaviours and processes to create an experience that is both effective, energising and which subtly reinforces brand values.’

The idea of an ‘Experience Tunnel’ represents the individual’s perceptions of his environment minute by minute through a working day in relation to all of their senses.

The Experience Tunnel

CLIENT RELATIONSHIP MANAGEMENT

This capability is concerned with:

  • – the development and maintenance of effective relationships with internal clients and consumers to gain an intimate knowledge of future plans, demand for the workplace, and
  • – the proactive evolution of the workplace experience to deliver greater value at an economic cost.

The main objective of Client Relationship Management is to act as a communication bridge between two parties,

  • 1. the ‘clients’, the senior leaders whose businesses pay for services and space, and
  • 2. the ‘consumers’, who are the people who use the services, environments and experiences each day

The interpretation of business needs and development of immediate and short term demands, concerned with meeting existing requirements and supporting changes for workplaces and services represent an important role for the Client Relationship Manager.

Client Relationship Management

PERFORMANCE MANAGEMENT

This capability is concerned with:

  • – defining and measuring the performance needed from all parts of the Framework to enable the delivery of effective workplaces at an economical cost, and
  • setting up processes and mechanisms to ensure improvements in service.

The most important part of Performance Management is in the use of data to enable the engagement of all parties (the business, suppliers, staff, occupants and customers) in innovating to achieve desired outcomes.

It is a key responsibility of workplace leaders to improve the quality of the services for which they are responsible and to encourage openness in acknowledging problems and failures, analyzing root causes and working to eliminate those causes.

Supply Chain Management

SUPPLY CHAIN MANAGEMENT

This capability covers the entire supply chain life cycle from:

  • – strategic policies and plans,
  • – selection of suppliers of all the workplace assets and services,
  • – the negotiation of contracts and where appropriate the termination of contract,
  • – the governance of supply chain relationships, and
  • – the performance management of supplied services.

The aim is to create arrangements which align supplier activities within the supply chain to the organization’s objectives and ‘workplace experiences’, recognizing the volatility of the organization’s business situation and the probability of the need for change in volume or nature of services.

Changing Business Environment



The rapidly changing business environment requires that suppliers are positively responsive to change and best practices should encourage agility to change and innovation in supply, by eliminating the adverse trends that often characterize adversarial supply relationships as illustrated in the figure below.

CAPACITY MANAGEMENT

This capability is concerned with:

  • – the provision of appropriate levels of capacity and commitments to the physical workplace, services and technologies needed to achieve the organization’s strategic purpose in the most economical manner.

Capacity Management is primarily about:

  • – To maintain a precise understanding of the true capacity of the workplace, services and technologies to support the business.
  • – To continually measure the level of consumption of the capacity.
  • – To use knowledge of consumption of capacity to improve the effectiveness and resilience of services and the workplace.
  • – To maintain an appropriate balance of the workplace ‘supply’ in relations to short and long terms business needs and the levels of volatility of the business.
  • – To enable effective decisions about commitments to future workplace capacity.

RESOURCE MANAGEMENT

This capability is concerned with:

  • – day to day management of resources needed to deliver effective workplaces.

Resource Management covers physical assets but also the human resources and utilities that are consumed and its aim is to:

  • – Ensure that that the organization has the right number of suitably trained and motivated people
  • – Ensure that the best in class management techniques are deployed
  • – Form decisions based on evidence of actual consumption of services, space, systems, services and other resources
  • – Enable short term changes in demand to be balanced against available capacity
  • – Enable the efficient use of the workplace to deliver on sustainability requirements

IMPROVEMENT MANAGEMENT

This capability is concerned with:

  • – improving the provision of services and environments through a culture of innovation.

Most leaders with responsibility for managing the workplace would regard the resolution of day to day problems and failures as the most fundamental of all their operational responsibilities with outcomes:

  1. Workplace services and experiences that meet the requirements of all clients and users.
  2. Failures being dealt with swiftly and economically.
  3. Lessons being learned leading to the elimination of repetitions through a continuous improvement process.

RISK MANAGEMENT

This capability is concerned with:

  • – the management of all forms of risk that impact upon the ability of people and the workplace to work effectively,
  • – the identification and analysis of sources of risk and those practices that minimize its impacts, and
  • – how recovery from failures and disasters will be handled.

The scope of risk management includes:

  • – Security of physical and information assets
  • – Health & Safety risks to people
  • – Risks arising from change and projects
  • – Risks to the effectiveness of work arising from failure of delivery of services
  • – Environmental risk
  • – Business Continuity Planning

All the above are essential to reduce the likelihood of security incidents, failures in projects, services and workplaces and reducing any adverse impact upon the business.

CHANGE MANAGEMENT

This capability is concerned with:

  • – best practices in promoting, managing, and supporting changes in the way in which the workplaces are used and managed.
  • – the formulation of strategies and processes needed to make effective changes to locations, space, technologies, systems, processes, behaviors or services to improve the effectiveness of the business,
  • – technically, behaviorally and politically complex change programs, and
  • – arrangements that will ensure the changes implemented are maintained and evolve.

Mobile technologies are enabling new ways for people to make their contribution to their organizations. To take advantage of these new opportunities requires a careful and conscious programme of activities to prepare:

1. The workplace (IT, telecoms, and space),

2. The organization (security, risk, leadership, processes) and

3. The people (behaviors and working practices) for the transition to new forms of working.

The modern workplace is a complex system which need well-developed relationships and understandings between all the parties that have to work together to deliver the change e.g. consumers, IT, telecoms, building services, space planning, project management etc.

  1. PROJECT MANAGEMENT

This capability covers:

  • – best practices and development of skills and processes that deal with the management of projects from ‘inception’ to ‘business as usual’. This includes justification, governance, financial management and change management, to implementation, completion and post project review.

To achieve specific project deliverables on time and on budget this capability requires skills in:

  • – planning,
  • – organizing,
  • – motivating,
  • – controlling resources, procedures and protocols

Workplace projects range from small moves and changes involving little risk to the business to large relocations, new builds across multiple geographic domains. Effective project management involves a rigorous planning process to:

1. Meet project sponsors requirements.

2. Achieve desired outcomes.

3. Learn from past experiences.

(Get your FREE copy of the Framework HEREOpens in a new tab.)

What Is A 15-Minute Stand-up Meeting? (Agenda, Ideas, And Leadership Tips)


Another day, another work meeting scheduled on your calendar. Except what if we told you this one would only last 15 minutes, guaranteed? You might be more interested now, right? Such meetings do exist. For instance, there’s the 15-minute stand-up meeting. What is that?

A 15-minute stand-up meeting is a work gathering in which you stand up the whole time to keep the meeting at its prescribed limit. These meetings have the following goals:

– Increasing short-term productivity

– Setting ground rules for task completion

– Sharing day-to-day or week-to-week agendas

– Addressing obstacles and challenges

– Task delegation and confirmation

In this article, we will fill you in on everything you want to know about the 15-minute stand-up meeting. From what goes into these meetings to which topics to avoid, how often to host a meeting, and the benefits, you don’t want to miss it. We’ll even tell you how to begin implementing 15-minute stand-up meetings at your own office.

What Is a 15-Minute Stand-up Meeting?

As the name suggests, a 15-minute stand-up meeting is a work assembly that lasts 15 minutes. You stand up the entire time. Doing that might not sound very comfortable, but that’s the whole point.

We all get into meetings where our boss or manager says it’s going to take 10 minutes and then it meanders on for another 15, 20, sometimes even 30 or 40 minutes beyond that proposed time. If you’re truly brainstorming, planning, or getting other productive things done, then that’s okay. It’s when the meeting gets off-task with questions and catchups that you feel like you’re wasting your time.

By remaining on your feet during a 15-minute stand-up meeting, you’ll begin to feel fatigued. Your feet will hurt, your legs will ache, and you’ll want to sit down. This keeps it in everyone’s mind to curtail the meeting to only the 15 minutes.

These meetings also go by names like tag-ups, huddles, and scrums. As the bullet points above hinted at, you’re supposed to talk about very specific topics during a 15-minute stand-up meeting. You should also limit how many participants engage in the gathering. If you have more than 10 people, then that’s too many.

Stand-up Meeting

What Should You Talk about During the Meeting?

Without careful planning, a 15-minute stand-up meeting can easily become a 30 or 45-minute meeting that ends with some very sore feet and bad moods all around. That’s why you’re only supposed to broach certain topics during these gatherings. We touched on these during the intro, but let’s elaborate on them more now.

– Increasing Short-Term Productivity

The keyword here really is short-term.

How productive are the workers who are involved in the meeting? What can you or others do to increase that productivity in the days and week ahead? Long-term productivity planning often involves more drawn-out conversations, so it’s not a topic to discuss during a 15-minute stand-up meeting.

Sometimes short-term productivity changes can affect the long term. If that’s not happening, then you may want to hold a much longer meeting to brainstorm what you can do for a more productive office.

– Setting Ground Rules for Task Completion

If employees by chance have questions about assignments due within the next few days, now’s a good time to discuss them. You want to make sure all parties present have ground rules to follow so they can successfully complete their tasks.

– Sharing Day-to-Day or Week-to-Week Agendas

These agendas should remain largely the same from one meeting to another or again, you risk making the meeting far longer than anyone would prefer. You can talk about agendas on a day-to-day basis or even a week-to-week basis if they’re uncomplicated and you can keep it brief.

– Addressing Current Obstacles and Challenges

What kinds of issues make it harder for employees to do their jobs well? Why have these obstacles become such a big deal? While it’s important to bring up these challenges, unless you have a quick solution, then save it for another meeting.  

– Delegating Tasks

This has to be quick. In fact, it’s better if everyone already knows what they’re supposed to do and you use this part of the meeting to confirm those duties.

What Should You Not Talk about?

By sticking to the above talking points, you should have a successful first 15-minute stand-up meeting. At the very least, you’re proud you stuck within the recommended 15 minutes.

To continue on that good path you forged, make sure you don’t veer off-task and discuss the following points.

– Long-Term Anything

As we said in the prior section, talking about long-term planning can become drawn out and lengthy fast. That’s not to say you should never discuss your company’s long-term goals, plans, and projects. Obviously, it’s very important that you do. You just need more than 15 minutes for such a conversation, so please don’t make everyone stand up. They’ll get cranky quick.

– All Orders on the Table

If you want to confirm tasks or even assign a few to 10 employees or fewer, you can typically get that done in less than 15 minutes. Covering every single task that every single employee in the office has to do will take a while depending on the size of your company. Realistically, you’re talking about a meeting that’s at least an hour, maybe more.

– New Projects Coming down the Pipeline

So, you’ve got some exciting new projects up your sleeve. Congratulations! As hard as it is to refrain, now’s really not the time to talk about these. You have to explain way too much background, and that will chew up all your time. Before you know it, those 15 minutes will have come and gone, and you barely got into the crux of the project. Hold a longer meeting dedicated to just the new project(s). That will give you a chance to explain the project in the detail it deserves.

– Prospective or New Clients

The same goes for if your company has decided to take on a new client or soon may. This is a time to be celebrated for sure. You also want to give your employees a lot of background on who this client is and how they may play a role in the company going forward. If that’s something you think you can do thoroughly in 15 minutes, then you’re deceiving yourself. Just like with a new project, a topic of this nature warrants a much lengthier meeting than one where everyone’s on their feet for only 15 minutes.

– Major Changes to How Work Gets Done

Perhaps you bought a new software or set of tools that simplify or otherwise alter the way your employees do their jobs. If you only talk about this for a minute or two during your huddle, you’re going to cause confusion and even panic among your employees. They’re not going to have a clear understanding of the new system and demand information from you.

You’d need to introduce the changes, explain the software/tools, maybe even do a live demo, and then share a timeline for software deployment. That sort of thing should take several hours, maybe even an afternoon. It’s not the time nor the place for a 15-minute meeting.  

– Code of Conduct Updates

That’s also true if you’re making changes to your company’s code of conduct. Whether you upgrade the dress code or alter the smartphone policy, it’s unfair to spend a minute or two tops on this and then move on to other pressing matters. Your employees will undoubtedly have questions, and that alone can take an hour or two to answer them all. There’s no way to have a meeting of this nature in 15 minutes. It’s better not to try.

stand-up meeting

What Are the Benefits of 15-Minute Stand-up Meetings?

After reading the above two sections, 15-minute stand-up meetings sound stressful to you. Do they really have any benefit? Indeed, they do. Here’s an overview of the myriad of perks your company could enjoy.

– Reinforcing Shared Goals

When everyone in the meeting knows what work they’re doing, when it’s due, and what it will do for the company, they develop shared goals. These goals make the company a more cohesive unit since everyone is working towards one thing rather than a slew of smaller, singular goals.

– Curtails Issues Before They Become Too Big

You know the old saying about nipping something in the bud, right? With 15-minute stand-up meetings, you can do just that. These meetings let you see what’s potentially wrong with the company or becoming wrong. You can then address and then tackle this problem head-on before it festers and grows (although preferably not in 15 minutes, as we said).

– More Knowledge Among Employees

The quick exchange of information increases each participant’s knowledge of what’s going on in their company and the duties required to keep a business running successfully.

– Increased Collaboration and Teamwork

If your company feels like a handful of individuals rather than a whole, then begin hosting 15-minute stand-up meetings. These quickfire brainstorm sessions naturally call for more teamwork than other types of meetings. Your employees will work together, eventually collaborating seamlessly.

How Frequently Do You Plan These Meetings?

If your company did begin having 15-minute stand-up meetings, what’s the norm? Should you host one every day? Once a month? Somewhere in between?

Actually, lots of companies aim to have these meetings two times every week. You might start and end the week with a stand-up meeting. This way, the time in between is the employees’ to achieve the goals laid out. If they by chance don’t do that, you can address it at the week-end meeting and work harder for the following week.

Tips for Implementing 15-Minute Stand-up Meetings in Your Office

Okay, so you’ve decided you want to host your first 15-minute stand-up meeting for your employees. You’re just not sure how it’s going to work, at least not yet.

Make sure you keep these tips in mind as you prepare for the meeting:

1. Create a meeting format that you will generally stick to each time. You may begin with a pertinent topic, then move on to performance reviews, success stories, challenges for the day/week, and project delegation. It’s up to you to come up with a format that’s agreeable to your employees but try to stay close to it with each meeting.

2. Choose the same days and times for the stand-up meeting every week. This way, it becomes burned in employees’ brains that they have this commitment at X time.

3. Send out recurring meeting invites anyway.

4. Don’t start late, as that puts a bad taste in everyone’s mouth.

5. Keep everyone standing, as that’s the point of the meeting.

6. While it’s best if employees leave their electronics behind for 15 minutes, you do need some means of timing yourself, at least at first. Whether that’s the timer on your smartphone or even a traditional kitchen timer, get into the habit of timing yourself for a while. When you’re in the middle of a meeting, you can really lose track of 15 minutes. The timer will remind you it’s time to wrap up.

7. End the meeting on time. The benefits of these 15-minute meetings start to degrade the longer you make people wait around.

8. Know that mistakes happen and plan for them. For instance, maybe you covered a topic that’s too involved and you didn’t get all the way through your agenda because of it. You could then plan a bonus meeting to cover the topics you missed. Like anything, there will be some kinks to work out at first, but these will disappear with time.

 

Related Questions

Can you do stand-up meetings that are shorter than 15 minutes?  Sure, you can. Some companies prefer their scrum meetings to last between five and 10 minutes. You can follow this if you prefer but do know that time is even tighter here. If you’re having a hard time staying on-task during 15-minute meetings, you’ll find 10 minutes or even five minutes passes by in like a second.

Are stand-up meetings a waste of time?  If you go into your stand-up meeting disorganized, planning to talk about way too much, and not having an agenda, then yes, it is a waste of time. You need to be willing to put the work into these meetings to make them productive affairs.

Even if you try and fail at stand-up meetings, you’re wasting 15 minutes of employee time compared to hours. Make sure you read the tips above though to improve your chances at success!

 

Workers Productivity – Improve Productivity In Your Organization


Have you noticed a lack of productivity amongst the workers in your office or company? Is it something that has made an impact on each worker or just a select few? You might be surprised to discover that there are a number of everyday things in an office setting that can severely diminish productivity. In order to boost productivity to the desired level – and possibly beyond – consider the following 25 factors that might be affecting workers’ productivity.

25 Factors Affecting Workers’ Productivity In Your Organization

1. Inflexible Workplace
2. Long Hours
3. Lighting
4. Illness
5. Room Temperature
6. Music
7. Work Stress
8. Job Satisfaction
9. Ergonomics
10. Exercise
11. Messy Environment
12. Desk Neighbor
13. Meetings
14. Manager or Supervisor
15. Training
16. Annual Review
17. Proper Tools and Equipment
18. Integrated Team
19. Confusing Expectations
20. Prioritizing
22. Multi-tasking
22. Breaks
23. To-do Lists
24. Time-Consuming Activities
25. No Incentive

What Impact Does Productivity Have on the Work Day?

Most people have the occasional day where absolutely nothing gets done. For a lot of us, that is something that happens while we are home – instead of doing all of the planned household chores, you get sucked into a new Netflix series. However, it can happen at work too! Maybe you get to work ready to go, but sit down to a slow computer and lose your motivation. No matter the cause, having a lack of productivity will severely impact a worker’s day. 

Imagine paying an employee for 8 hours in a day, but only getting 3 or 4 solid hours of productive work from them. Not only is that hard on the company’s finances, but it changes how much work is actually being accomplished. If an employee could get a full day of productive work in their 8 hours, the accomplishments for the individual and the company as a whole would be so much greater.

1. Inflexible Workplace

Numerous recent studies have proven a flexible workplace is a more productive workplace. There are a variety of ways to create a more flexible workplace, from allowing employees to choose their own schedules to offering work from home options. Offering flexibility for workers affects productivity in a few different ways. 

One of the biggest hits to a worker’s productivity level is the standard work schedule. A 9-5 or similar structure is fine for many people, but not all. Individuals will work best at different times of the day. By allowing employees to work when they are feeling their most productive, employers can get more from their workers. 

Additionally, an employee that is able to work from home is one that saves time on the commute to and from the office. Rather than driving to and from the office, a worker can spend that time getting things accomplished. A home office also typically has fewer distractions than a work office filled with dozens of coworkers. (Read our related article – Importance of Workplace Adaptability and FlexibilityOpens in a new tab.)

2. Long Hours

Although it might seem as though long hours are necessary to accomplish all of the tasks at hand, it actually diminishes productivity. Working long hours increases fatigue and welcomes distractions. Rather than working 12 hour days, it would be more effective for employees to work during their most productive hours and limit the working hours so that unproductive hours are not being paid for. 

Imagine a long workday. How many breaks do you take? While standards change from state to state, most states requireOpens in a new tab. that employees offer 15 minutes every 4 hours or half an hour if consecutive working hours reach 5 hours. That means if you’re working an 11 hour day, you’ve spent an hour of that on a break. Not to mention how tired you would be in the later hours of the day – how much work would you really accomplish? Working shorter hours is a great way to be more productive.

3. Lighting

It comes as a surprise to many that lighting affects the efficiency and overall productivity of workers. Many people know that natural lighting is a mood-booster and stress-reducer. While those same effects make workers more productive, there are additional reasons why proper lighting can make your office a better and more productive space.

One of the reasons that lighting affects your ability to work is because sunlight tells the human body that it is time to work. Harsh lighting is often used when the sun goes down, so the body is often less prepared to work when it is not natural. By putting some focus on the quality of lighting in the office, you have the ability to improve productivity across the board.  (Read our related article – Light in the WorkplaceOpens in a new tab.)

4. Illness

There are so many people in the workforce that get ill and still go to work because they are unable to afford a missed day of work. Unfortunately, they come to work and get far less done than usual and spread their illness to their coworkers. In order to prevent this from happening, it is important that companies have a good sick day policy in place.

Although it can be costly to offer paid sick days to a large number of employees, it is important to offer enough sick days to be realistic. For example, many employers do not offer sick days until after a full year of service. On average, people catch a cold 2 to 4 times per year. If someone were to catch a bad cold twice a year and it took 2 days for them to start feeling better, they would need at least 4 sick days. While it is a good idea to increase sick days as years of service increases, it is also smart to start employees out with some sick days as well.

5. Room Temperature

A cold employee is one that spends too much time adjusting their own personal space heater, getting a jacket from their vehicle, or walking around to keep their body temperature at the perfect level. This means that a cold employee is one that is not getting much work done as they could. 

A hot employee, however, tends to get sleepy and fatigued much faster than someone at a comfortable temperature. For most individuals, the best room temperature is set at 71 degrees. By setting your office thermostat to this or a similar temperature, you will likely see an improvement in productivity. 

6. Music

Music has a way of making many people focus. Some music is far too distracting to improve efficiency. Other music, though, has proven to improve mood and boost overall productivity in employees. So, which music should you play in your office?

America’s Top 40 is not a station that would improve your office’s productivity levels. In fact, this music has a way of catching the attention of employees and dragging it away from the task at hand. The best option for productive work is to play music without lyrics – instrumental music, classical, and jazz are just a few options that might work for you and your employees. (My recommendation is Brain.fm)

7. Work Stress

Working while too stressed can have a negative effect on productivity. Although stress to a certain extent has the ability to motivate and inspire efficiency in an office, too much is stifling. Stress in the office can stem from strict deadlines, too much noise, and as previously mentioned, bad lighting. Giving employees the ability to rid themselves of some stress is a great way to cut down on the aspects that you have no control over.

Some ways to help employees cut down on stress is by offering them a wellness room, an onsite gym, or allowing extra coffee breaks during busy times. Some companies even install a slide inside the office building as a way for employees to have a few seconds of fun to brighten up their day. Whether your office makes stress reduction a top priority or just a suggestion, it will likely show positive results in office productivity.  (Read our related article – Reduce Stress and Anxiety at WorkOpens in a new tab.)

8. Job Satisfaction

Having satisfied employees is crucial to running a productive business. An unhappy employee is one that often shows up to work to do the bare minimum to take home a regular paycheck. That employee is also commonly one that is looking for another job. A satisfied worker, on the other hand, will not only show up to work, but they will show up to work to the best of their ability.

In order to have happy workers, a company should develop a positive culture and focus on the employee. Benefits and pay should be competitive and worthwhile. The company should also help to develop relationships within the office – coworkers that get along are far more likely to stick around long term. Doing these factors among others will ensure job satisfaction and increase productivity. 

9. Ergonomics

The standard of ergonomics is something that doesn’t truly exist – any company can claim their product to be ergonomic without it having passed any tests or requirements. However, there is proof that desk chairs, keyboards, mice, and other ergonomic features have a positive impact on office life.

Furniture designed to keep employees comfortable and healthy is something that will increase productivity because those employees have to worry less about finding a comfortable position. They also don’t have to stop working every hour to take a walk or stretch out their back. Offering quality seating and desks are just a couple of ways to help employees help the company.  (Read our related article – Why is Ergonomics Important in the Workplace?Opens in a new tab.)

10. Exercise

Regular exercise is known to boost energy levels and overall health and decrease stress. Although it can be difficult for employers to get their employees to exercise, there are ways to encourage the activity and ultimately increase productivity. For example, supervisors might organize a lunchtime walk to a nearby restaurant. A few blocks to the restaurant and a few blocks back may not be a lot of exercise but it is more than walking to the break room and back to a desk. 

Another way a business might encourage more physical activity among its workers is to participate in a charity walk or marathon. The company not only does some good for the world, but it gets employees involved in the exercise portion as well. By doing this, the team can work together to prepare for the event and simultaneously bond with one another. 

11. Messy Environment

Clutter can be a huge productivity killer. With a variety of items carelessly lying around, the brain finds it harder to focus on the current task. There are so many things to look at and take in. Clutter can also pull focus away from the task because the worker will have to sift through a pile of papers or move items around to get to find a pen or particular data. 

By using desk organizers, filing cabinets, and other organizing tools, employees have the ability to put items away that are not presently needed. Doing so will allow their focus to be on one thing at a time, thus boosting productivity. 

12. Desk Neighbor

Sometimes we have no choice in who we sit next to. It might be a best friend or your arch-nemesis. Both of which can make an impact on productivity. Sitting with friends can be either an efficiency booster or a killer, depending on the personalities involved. For example, best friends that are unable to work together because they have to trade the latest gossip constantly would not make good desk neighbors. Best friends that can put the chit chat away for another time might make great neighbors. 

Sitting near an arch-nemesis would likely inspire employees to work harder so that they can do more than their neighbor. It could also be a distraction if one employee focused more on what their desk neighbor was up to instead of accomplishing their own work. This is where an office seating chart might come in handy. Employees could sit near others based on personality and work ethic. 

13. Meetings

To the surprise of many, meetings often make a negative impact on worker productivity. Although short, concise meetings might be a productive way to start the day, middle of the day meetings can cause more harm than good. The easiest way to keep meetings short is to keep the guest list equally short. More people typically mean more interruptions and more opinions. That causes meetings to drag on much longer than intended.

If meetings are needed to keep everyone in the loop, try splitting up the meeting sessions into small groups. You might even have people start their workday in 30-minute increments – group 1 comes in at 7:30, group 2 at 8, and group 3 at 8:30. Doing this will allow each group the time in the morning to have a short meeting prior to starting their work. It will cut down on distractions and keep everyone informed. 

14. Manager or Supervisor

Productivity is often heavily influenced by the person in charge. If you are in charge of choosing management or supervisors (or if you are a manager or supervisor), be sure that they understand the effects of micromanaging. It is well known that a manager that keeps a close eye on his or her employee is one that causes stress and decreases productivity. This is because the employee feels under pressure and makes more mistakes.

By extending trust to employees and allowing them the freedom to accomplish the necessary tasks, supervisors give workers the ability to excel. Rather than micromanaging, step back and see what employees can achieve on their own. 

15. Training

Look closely into your training program. Poor productivity is often instilled in these programs and by trainers. If the training program for new employees is not structured and relies solely on the words or actions of another employee, some bad habits can be shared. If the training officer takes a smoke break every hour, the trainee will be under the impression that taking a break every hour is standard procedure.

In order to develop a program that encourages high productivity, companies must ensure that trainers are properly trained in the ways of bringing in new people. There should be a structure and specific goals outlined for each section of training, whether that means weekly accomplishments or something more frequent. 

16. Annual Review

While an annual review is a good idea in theory, it can ruin productivity. It is good to get progress reports – it tells employees what they are doing great at and what might need some improvement. However, having the review once a year does little to encourage change. After the review, an employee might focus on the factors mentioned, but a few months in might see the worker reverting to old habits. 

Instead of an annual review, try quarterly or monthly progress reports. With less time between reviews, employees have a better chance of remembering to focus on the improvements needed. Doing so will encourage productivity. 

17. Proper Tools and Equipment

There is nothing worse than coming into work on Monday morning ready to work but your computer is not quite as ready. When you are feeling ready to go and the equipment you have is slow or uncooperative, it will likely drag you down. This is why a company should ensure that employees have the proper tools and equipment necessary to do their jobs.  (Read our related article – 28 Workplace Software Tools You Need to KnowOpens in a new tab.)

Although the purchase of new computers for an entire office might cost more than anyone would like to spend, waiting on a slow computer has the ability to diminish productivity and lose the company a lot of money over time. Imagine waiting a total of 30 minutes over the course of a day for your computer to catch up. For a single employee, that is two and a half hours a week. If that is true for 16 employees in a company, they have paid the salary of an entire full-time worker for no work. 

18. Integrated Team

An office full of strangers is an office lacking in productivity. There is so much potential in a team, but they cannot be their best unless the employees know one another and know how to best work together. By encouraging team bonding and learning things about coworkers, a company can develop a team that is integrated and works well together.

Many companies will take their employees out quarterly to a fun event that allows everyone to relax and get to know one another better. There are also more regular options like ice breakers and weekly pot lucks in the office. Not only allowing, but encouraging, employees to become friends is a great way to boost productivity.

19. Confusing Expectations

Every employee that is not 100% clear on what they are supposed to be doing is causing the company a lag in efficiency. For every minute that an employee has to ask a coworker what they are supposed to be doing, the company is losing productive time. So, how does a business ensure that its employees understand what is expected of them?

Employees should have easy access to their job description. It might be printed out and posted in their office or saved in an email. Any confusion should be addressed immediately. It is also important that the company adhere to the job description provided and if changes are necessary, the employee is involved in a discussion regarding the change. 

20. Prioritizing

Making a list of priorities is crucial to being your most productive. While it might seem easy to simply put your priorities in order of their deadline, there should be more thought that goes into the process. Choosing when to do specific tasks should involve a thought process of not only when, but also in order of difficulty and the total time it will take to accomplish the task. 

For instance, you might have a hugely important task that has to be done in 3 days, but there is another task due in 4 days that will take just a few minutes of your time. Focusing all of your energy on the big task might burn you out, causing the smaller task to be harder than it should. Getting the smaller job done can help to boost your motivation levels and finish off the big one.

21. Multi-tasking

Despite what many people think, multi-tasking is detrimental to productivity levels. It might feel as though you are accomplishing more while you are multi-tasking, but studies show that splitting the brain’s focus between multiple activities at once only results in slower response times. There are a variety of online tests that prove this by having you read the names of colors while the actual color of the font is in a different color. It is highly difficult for the brain to separate the two. 

Instead of multi-tasking, employees should completely stop one task prior to moving on to another. If possible, the first task should be totally finished so that the brain is no longer thinking about it. It is easiest to do this if large tasks are broken up into smaller chunks. 

22. Breaks

Taking breaks while at work are both necessary and anti-productive. They are necessary because an entire workday with no breaks will lead to a highly unproductive day. An employee that works in this manner will likely have a good few hours at the start of the day, but will quickly lose steam. 

Breaks should be limited, but not completely restricted. It might be best for management to allow a total allowance of breaks instead of offering two 15 minute breaks. For example, two 15 minute breaks add up to 30 minutes a day. Instead of breaking those into two, allow the employee to choose if he or she wants to take the suggested two or if three 10 minute breaks would be better for them. 

23. To-do Lists

Although to-do lists are similar to prioritizing, they differ by informing employees exactly what needs to get done and not necessarily the things that have to be done this week. To-do lists also will include the less important tasks that sometimes get left behind. A to-do list can also help to create a clear list of priorities.

To-do lists can also be created by management or supervisors. Prioritizing the items on the list can be left to the employees themselves. This allows for some guidance and freedom to choose simultaneously. 

24. Time-Consuming Activities

So many employers feel the need to give their employees workOpens in a new tab. that will take their time so that they can justify a salary. However, many tasks asked of workers are just busywork. These kinds of activities are often put aside until the employee gets around to it. Unfortunately, this means that what was once a quick activity has turned into a day of completing backed up busywork. 

By scheduling a specific time each day, or even weekly, employees have time to do simple things. It can even be used as a break of sorts – something different from everyday tasks. Doing this will increase productivity and allow employees to do an easy job to take the stress of complicated stuff. 

25. No Incentive

In order to get the best work out of your employees, it is important to have a little extra incentive. While good pay is often an incentive for quality work, a bonus is always a great way to push employees just a little farther. Other ideas for extra incentive might include a competition, an additional paid day off, or casual clothes day. (Read our related article – Difference Between Employee Engagement And Job SatisfactionOpens in a new tab.)

While the level of incentive is related to the task in question, adding something to an employee’s salary will also increase job satisfaction. Since job satisfaction is also a way to boost productivity, doing both is sure to make productivity a priority for the employee. 

Making a Productive Change

It can be difficult to introduce change. Making a change so that productivity can thrive is a worthwhile effort. When workers become more efficient, fewer hours are needed for the same work. Or, on the other side of it, the same hours are needed for more work. This costs the company less money to produce more. It is a positive impact on the bottom line. 

Take productivity seriously: make a change.

Related Questions

What are some of the biggest time wasters in business? There are a number of things happening in your office that waste time. Two of the biggest items are procrastination and social media. Finding a way to get rid of these distractions is key to maximizing productivityOpens in a new tab..

How much money is lost to business meetings? It is estimated that business meetings that serve little to no purpose cost a total of $37 billion annually. This total comes from both a loss of productivity and the cost of meeting space and materials.

Emotional Intelligence 2.0 – Travis Bradbury and Jean Greaves


Most of the business books that we take a look at have quotes from thought leaders and high-profile celebrities, but there aren’t many of them that have a quote from The Dalai Lama. Emotional Intelligence 2.0 does, though – His Holiness said that it “succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.”

What makes this book different is that it has a single, simple purpose: to help you to increase your EQ (emotional quotient). It does this by providing what the authors describe as “a step-by-step program to harness the power of the #1 predictor of professional success and personal intelligence”. It even includes 66 proven strategies to increase self-awareness, self-management, social awareness and relationship management. (Check out the audio version on Audible and get a second audiobook FREE – click hereOpens in a new tab.)

On top of that, the two authors have worked together before on their bestselling The Emotional Intelligence Appraisal. The book even includes a foreword by Patrick Lencioni, the author of The Five Dysfunctions of a Team, as well as a new and enhanced version of what the authors describe as the world’s most popular emotional intelligence test.

So as you can see, there’s a lot to love here, and we’ve only just scratched the surface. And so with that in mind, let’s dive on in and take a look at a few of the ideas that the authors have to share.

Emotional Intelligence 2.0

The book kicks off with a story about a shark attack, which the authors use to explain the way in which we feel and think: “The physical pathway for emotional intelligence starts in the brain, at the spinal cord. Your primary senses enter here and must travel to the front of your brain before you can think rationally about your experience. But first they travel through the limbic system, the place where emotions are experienced. Emotional Intelligence requires effective communication between the rational and emotional centres of the brain.”

But why is emotional intelligence important in the first place? For a start, the two authors point to studies that show that “people with the highest levels of intelligence (IQ) outperform those with average IQs just 20% of the time, while people with average IQs outperform those with high IQs 70% of the time.”

How could this be? Surely the more intelligent people should outperform those who are less intelligent – unless some other factor is at play. The idea is that emotional intelligence is this other factor, and that the 70% of people with average IQs more than likely had above average EQs. Unfortunately, part of the reason why this result is so surprising in the first place is that emotional intelligence is often undervalued, and Bradbury and Greaves dedicate the rest of the book to addressing it.

Understanding and Managing Emotions

“Despite the growing focus on EQ,” the authors explain, “a global deficit in understanding and managing emotions remains.  Only 36% of the people we tested are able to accurately identify their emotions as they happen. This means that two thirds of us are typically controlled by our emotions and are not yet skilled at spotting them and using them to our benefit.”

This brings us on to a more comprehensive definition of emotional intelligence as the ability to “recognise and understand emotions in yourself and others” and “to use this awareness to manage your behaviour and relationships”. Put in this way, it’s easy to see how emotional intelligence could be useful in the workplace, whether you’re dealing with clients and co-workers or whether you’re talking to your customers.

As for what emotional intelligence actually looks like, the authors point to four key skills:

Skill #1: Self-Awareness: The ability to accurately perceive your own emotions in the moment and to understand your tendencies across situations.

Skill #2: Self-Management: This depends on your self-awareness and refers to your ability to use your awareness of your emotions to stay flexible and to direct your behaviour in a positive way.

Skill #3: Social Awareness: Your ability to accurately pick up on emotions in other people and to understand what’s really going on with them.

Skill #4: Relationship Management: This skill often taps into your abilities in the first three skills and refers to your ability to use your awareness of your own emotions and those of others to manage interactions successfully.

And if you’re struggling with self-awareness, the authors have you covered with a 15-point list of self-awareness strategies to get you going:

15 Self Awareness Strategies
1. Quit treating your feelings as good or bad
2. Observe the ripple effect from your emotions
3. Lean into your discomfort
4. Feel your emotions physically
5. Know who and what pushes your buttons
6. Watch yourself like a hawk
7. Keep a journal about your emotions
8. Don’t be fooled by a bad mood
9. Don’t be fooled by a good mood, either
10. Stop and ask yourself why you do the things you do
11. Visit your values
12. Check yourself
13. Spot your emotions in books, movies and music
14. Seek feedback
15. Get to know yourself under stress

Like cars on the street

The authors explain that information heads between the rational and emotional centres of your brain in a similar way to how cars work on a city street. When you get your approach just right, traffic flows smoothly in both directions. “Increases in the traffic strengthen the connection between the rational and emotional centres of your brain,” they say. “Your EQ is greatly affected by your ability to keep this road well-travelled. The more you think about what you’re feeling – and do something productive with that feeling – the more developed this pathway becomes.”

The book also includes a comprehensive set of EQ tools that are designed to help you to better understand your emotions and to put them to use, but we’re not going to cover that here. It also includes a comprehensive set of self-management strategies:

17 Self-Management Strategies
1. Breathe right
2. Create an emotion vs. reason list
3. Make your goals public
4. Count to ten
5. Sleep on it
6. Talk to a skilled self-manager
7. Smile and laugh more
8. Set aside some time in your day for problem solving
9. Take control of your self-talk
10. Visualise yourself succeeding
11. Clean up your sleep hygiene
12. Focus your attention on your freedoms, rather than your limitations
13. Stay synchronised
14. Speak to someone who isn’t emotionally invested in your problem
15. Learn a valuable lesson from everyone you encounter
16. Put a mental recharge into your schedule
17. Accept that change is just around the corner

“As you master each of the strategies and incorporate them into your daily routine,” the authors say, “you’ll develop an increased capacity to respond effectively to your emotions. Of course, no matter how skilled you become in managing your emotions, there are always going to be situations that push your buttons. Your life won’t morph into a fairy tale devoid of obstacles, but you will equip yourself with everything you need to take the wheel and drive.”

By this point, it becomes pretty obvious that the majority of the rest of the book is dedicated to the practical strategies that you need to boost your emotional intelligence, with topics galore for each different chapter. For example, the authors’ self-awareness strategies include:

17 Social-Awareness Strategies
1. Greet people by name
2. Watch body language
3. Make timing everything
4. Develop a back-pocket question
5. Don’t take notes at meetings
6. Plan ahead for social gatherings
7. Catch the mood of the room
8. Clear away the clutter
9. Live in the moment
10. Go on a 15-minute tour
11. Watch EQ at the movies
12. Practice the art of listening
13. Go people watching
14. Understand the rules of the culture game
15. Test for accuracy
16. Step into their shoes
17. Seek the whole picture

“To build your social awareness skills,” the authors explain, “you’ll find yourself observing people in all kinds of situations. You may be observing someone from afar while you’re in a checkout line, or you may be right in the middle of a conversation observing the person to whom you’re speaking. You’ll learn to pick up body language, facial expressions, postures, tone of voice, and even what’s hidden beneath the surface, like deeper emotions and thoughts.”

Relationship Management Strategies

This last major section in the book deals with our relationships with other people, and as you might expect it comes with a checklist of tools and strategies to help you to make the most out of your interactions with other people:

17 Relationship Management Strategies
1. Be open and be curious
2. Enhance your natural communication style
3. Avoid giving mixed signals
4. Remember the little things that pack a punch
5. Take feedback well
6. Build trust
7. Have an “open door” policy
8. Only get mad on purpose
9. Don’t avoid the inevitable
10. Acknowledge the other person’s feelings
11. Complement the person’s emotions or situation
12. When you care, show it
13. Explain your decisions, don’t just make them
14. Make your feedback direct and constructive
15. Align your intention with your impact
16. Offer a ‘fix it’ statement during a broken conversation
17. Tackle a tough conversation

“In the end,” the authors explain, referencing the famous John Donne poem, “no man is an island. Relationships are an essential and fulfilling part of life. Since you’re half of any relationship, you have half of the responsibility of deepening those connections.”

What’s next?

With the major sections of the book out of the way, the final chapter is an epilogue which focusses on the latest studies and development in the field of emotional intelligence. It’s not exactly required reading, but there is a decent amount of information there which can help you to further understand why emotional intelligence is so relevant – and why it’s so important for modern businessmen.

For example, he notes that during the recession, the number of emotionally skilled workers dropped from 18.3% in 2007 to 16.7% in 2008. “In other words,” they explain, “we lost 2.8 million highly skilled soldiers in the battle for a more emotionally intelligent society. That’s 2.8 million people who could have been guideposts showing others the way to more emotionally intelligent behaviours, but are instead struggling to keep their own skills sharp.”

But ultimately, there’s so much evidence to show that focussing on emotional intelligence is a good idea that we could never cover it all here. Besides, by now you should be convinced – and the real challenge is actually developing the emotional intelligence you need. The good news is that this summary should have helped you to get off to a good start.

Conclusion

Now that you know just the highlights of what you can learn from Emotional Intelligence 2.0, it’s over to you so that you can put what you’ve learned today into practice. It’s also worth picking up a copy of the book if you can, especially when you bear in mind that there are 66 different strategies inside and there’s no way that we could cover them all in detail.

In the meantime, we hope that the tips and tricks we’ve shared today have helped you to rethink your approach to business. We also hope you get a chance to try out the emotional intelligence test, because it can help to give you a unique understanding of the way that your mind works. Once you have a better understanding of your emotional intelligence, you’ll be able to make specific decisions based on the lessons that you’ve learned to guide your business in the right direction.

Emotional intelligence has never been more important, and it’s the businesses and businesspeople who understand this who’ll become the most successful in the years to come. The board room is no longer a battlefield, and the aggressive styles of 1980s Wall Street are an easy way to get yourself fired and to lose customers. We’re entering an EQ-based age, and if you don’t adapt to it then you’re quickly going to get left behind. Good luck.


(Sign up for Audible and get TWO audiobook for FREE – click here)Opens in a new tab.

Check the latest price of Emotional Intelligence 2.0 on Amazon HERE

Watch Book Review Animated Videos on Open Sourced Workplace – CLICK HERE 


Join the Open Sourced Workplace Community

FREE Service Provider Membership sign up here – https://www.opensourcedworkplace.com/create-service-provider-profileOpens in a new tab.
FREE Workplace Professional sign up here – https://www.opensourcedworkplace.com/sign-upOpens in a new tab.
Listen to the Open Sourced Workplace Podcasts here – AppleOpens in a new tab.SpotifyOpens in a new tab.AnchorOpens in a new tab.GoogleOpens in a new tab., or OSW Website 

Other Open Sourced Workplace Book Reviews

The Elemental Workplace Opens in a new tab.by Neil Usher 

The Employee Experience Advantage Opens in a new tab.by Jacob Morgan

Bold: How to Go Big, Create Wealth and Impact the World Opens in a new tab.by Peter Diamandis and Steven Kotler

The Future Brain Opens in a new tab.by Dr. Jenny Brockis

Radical Candor Opens in a new tab.by Kim Scott

Why We Sleep Opens in a new tab.by Matthew Walker, PhD

The Best Place to Work Opens in a new tab.by Ron Friedman, PhD

How Google Works Opens in a new tab.by Eric Schmidt and Jonathan Rosenberg

The Employee Experience Opens in a new tab.by Tracey Maylett, EdD and Matthew Wride, JD

The Culture Code Opens in a new tab.by Daniel Coyle

The Toyota Engagement Opens in a new tab.by Tracey Richardson and Ernie Richardson

The Healthy Workplace Opens in a new tab.by Leigh Stringer

The Future of Work – Attract New Talent, Build Better Leaders, and Create a Competitive Organization by Jacob Morgan

Big Data: A Revolution That Will Transform How We Live, Work, and Think Opens in a new tab.by Viktor Mayer-Schönberger and Kenneth Cukier

Lead Your Tribe, Love Your Work Opens in a new tab.– Piyush Patel

HR On Purpose Opens in a new tab.– Steve Browne

Work Rules Opens in a new tab.– Laszlo Bock

Peak Performance Opens in a new tab.by Brad Stulberg & Steve Magness

The Future Workplace Experience Opens in a new tab.– Jeanne C. Meister and Kevin J. Mulcahy

Carrots and Sticks Don’t WorkOpens in a new tab. – Paul L. Marciano, Ph.D.

Failing ForwardOpens in a new tab. – John C. Maxwell

The Joy of WorkOpens in a new tab. – Bruce Daisley

Alive at WorkOpens in a new tab. – Daniel M. Cable

Measure What MattersOpens in a new tab. – John Doerr

The Leadership Lab: Understanding Leadership in the 21st CenturyOpens in a new tab. – Chris Lewis and Dr. Pippa Malmgren

On Fire At WorkOpens in a new tab. – Eric Chester

Make Your Brain WorkOpens in a new tab. – Amy Brann

Zone To WineOpens in a new tab. – Geoffrey A. Moore

Mindset: The New Psychology of SuccessOpens in a new tab. – Carol S. Dweck

Recommended Personal Development Books

1. Rich Dad Poor DadOpens in a new tab. by Robert Kiyosaki: 

2. The 4-Hour WorkweekOpens in a new tab. by Tim Ferriss: 

3. How to Win Friends and Influence PeopleOpens in a new tab. by Dale Carnegie: 

4. The 48 Laws of Power Opens in a new tab.by Robert Greene: 

5. The Way of the Superior ManOpens in a new tab. by David Deida:

6. Man’s Search for Meaning by Viktor Frankl: 

7. MasteryOpens in a new tab. by George Leonard: 

8. Mindfulness for BeginnersOpens in a new tab. by Jon Kabat-Zinn: 

9. The Obstacle is the WayOpens in a new tab. by Ryan Holiday: 

What is Conflict Management? (Types, Theories, And Strategies)


Conflict management is the approach and strategies geared towards achieving a positive outcome and resolution amongst the parties involved in matters relating to conflicts. These strategies and approaches are dependent on the type of conflict that exist, organizations, or institutions involved. It could be a systematic or unordered method that is task-specific, research-oriented, and requires proper attention. A conflict could be an outcome of Workplace Incivility. We wrote in details in our article,” What Causes Incivility In The workplace? (Consequences, Preventative Measures, And Management Responsibilities)Opens in a new tab..”

Every technique applied to manage conflict is aimed at resolution with fair judgment, but it’s worthy of note that it is not all approaches to solving disputes that lead to a decision or positive outcomes.

Some findings have been carried out over the years to identify and even classified the approaches to managing conflicts. For instance, Rahim (2002) was able to identify five different management approaches to combating conflicts. These are;

1. Avoiding
2. Accommodating
3. Compromising
4. Collaborating
5. Competing

 

I have observed that the more the people involved in any situation or matter, the more likely conflict arise. This is not far-fetched as we humans have a different philosophy, culture, educational background, and conflicting goals. Proper understanding of the five strategies to conflict managementOpens in a new tab. will go a long way to minimize rifts among members of an organization, business, and institutions. Read more on How to deal with a negative coworker.Opens in a new tab.

Let’s briefly discuss these five approaches as identified by Rahim (2002)

1. Avoiding

This is a type of conflict management strategy where there is an existence of avoidance such that the avoiders ignore the conflict. It is a conscious effort to delay with the hope that the issue(s) would be resolved over time. This can assume any sides of the coin in the sense that, the problem can be solved as time passes or the longer the time to resolve the issue, the more the conflict escalates. It has been observed that some with power to pull the dispute will not want to adopt this strategy, but someone with low esteem and no capacity will avoid problems hoping that someday he/she will be capable enough.

2. Accommodation

This kind of conflict management requires that the parties involved accept the views of one another. Both or one is ready to give the other party/side what is needed. For instance, in a business environment where employees are required to dress formal throughout the working days of the week. An employee can approach the organization to allow the wearing of casuals on Fridays. This can cause conflicts between the companyOpens in a new tab. and the employee because that may be a core organizational principle. But the company can apply an accommodation strategy by allowing the employees to wear casuals on Fridays. People are happy and feel among when this strategy is employed.

3. Compromising

This management strategy is such that parties have almost the same if not equal capacity to pull issues further that will result in conflict. But both decided to give in by accepting and agreeing to see how resolution can be established. Most businesses would embrace this strategy to resolve a dispute when parties observe that there is a risk at the end, as any of them could lose something of value in matters that caused the conflict. Contract negotiation, customer service, and big investors are aspects you will see businesses compromising their standard to work with the other party.

4. Collaborating

In conflict resolution and management, sometimes because of the differences in ideology and knowledge that usually cause a rift in business, parties integrate ideas to find a common ground of acceptance for everyone involved. Companies can always consult with employees to formulate policies and work collaboratively during the decision process on some specific issues in the organization.

5. Competing

This type of conflict management strategy often involves individuals who are assertive and have the will power to fight till they achieve their goal and the other losing. For instance, a company might hold on to this competitive strategy by conflicting and holding on until they win on issues that will damage the organization reputation based on an employee trying to defraud the company.

Irrespective of the impacts of all the strategies discussed above, once there are people from different groups and ideology coming together, conflict is likely to occur.

This will lead us to discuss the characteristics of conflict as follows;

1. Conflict involves opposition
2. Conflict has come to stay among humans
3. There are processes involved that usually result in conflicts
4. Conflict is not to be avoided
5. Conflict takes different shapes and form

 

1. Conflict involves opposition

Conflict exists if a party is in disagreement will another (it could be internal or external) because one does not accept or agree with the other. Therefore, there is a level of interaction or point of contact for conflict to take its course.

2. Conflict has come to stay among humans

Since there will always be differences between human based on incompatibility, the battle has become the usual thing in life for everyone. There is an adage that says, ‘if you always see two friends smiling all the time, it shows that they haven’t been telling each other the truth.’ Funnily, conflict is not a problem if attention is given amongst parties to adopt some of the conflict management strategies.

3. There are processes involved that usually result in conflicts

Many times it will start with a misunderstanding; one party with a standpoint wants the other to see from his viewpoint. No company wants her interest to be jeopardized and treated as a second-level issue with no dignity.

4. Conflict is not to be avoided

It is worthy of note that no two persons are the same even twins. So, a dispute will always exist. Once there are two people or more involved in a matter, because of the differences in self-concept, educational level, background, organizational training, and a host of others, conflicts can’t be avoided. Nonetheless, this non-avoidance nature of the battle is useful sometimes as the end goal can make parties evolve stronger and better.

5. Conflict takes different shapes and form

Battle sometimes can be unidimensional, can be inflicted and perceptional. Interaction will always occur between an individual and a group of people, organization, institutions, and these activities result in interdependence. This comes in various degrees under the groups involved. Conflict can be similar so, almost the same conflict management strategy or combinations of approaches can be applied to achieve resolution or minimize the negative impact.

Concept of Conflict Management

Managing conflict is an area of human that is necessary because we constitute and manage an organization. This may sometimes require training in different skills that can be adopted in different situations of life. For instance, we have seen people going to take an advanced course in conflict management, and this is broad. Members of an organization should go through either a long or short training on this subject matter as it’s capable of minimizing unnecessary issues that lead to conflict.

Conflict Based on the Results

There is always an end goal for every conflict. This could be positive or negative, destructive or constructive, and restrictive or creative. One can say conflict is constructive when it produces solutions to problems from the understanding that exists between parties involved. The other side of the coin is destructive in that parties fail to achieve the end goal(s)

Conflict Based on Sharing by Groups

When conflict results from sharing resources with one party winning and the other losing, it is termed as distributive. The opposite of it is integrative which involve the parties accommodating one another’s viewpoints by compromising, and this usually results in a better outcome.

Conflict Based on the Scope

This can be seen from the angle of being substantive or affective. Substantive, in the sense that it does not involve individual but associated with jobs and enhanced by collaborative decision. Affective conflict, on the other hand, is based on the interpersonal relationship that centers on emotion. This can be highly destructive to an organization if a proactive measure is not put in place to resolve it as quickly as possible. Substantive conflict can be observed when there is a confusion with the group on a task being performed.

Conflict Based on Strategy

Base on a strategic approach, conflict can be seen to be cooperative or competitive. Cooperative in the sense that the benefits of interest among parties seek a win-win solution. Before this will occur, there is always a kind of relationship to resolve by negotiating for mutual benefits. When there is a will power to fight without bilateral cooperation among parties involved, this is called competitive. Many times low esteem usually plays in this kind of concept of conflict, and it is accumulated over time. It typically results in conclusions that are not of sound judgment because issues that the conflict emanates from tend to be irrelevant to the point on ground.

Conflict Based on Interests and Rights

People sometimes are granted specific right by law based on initial agreement, and this is known as conflict of rights. This kind of conflict has been sealed and approved by law, and when an individual or group is denied of their rights, it will always want to result in a dispute. Sometimes the interest of a group of people or an individual due to certain privileges he/she is entitled to is not backed up by law; this is called conflict of interest. Conflict of interest will only come out positively when parties involve decide to accommodate, cooperate, and negotiate so that it does not attract unusual and baseless situation.

 

50 Workplace Productivity Quotes (Make Today A Productive Day)


Productivity and motivation are some of the significant aspects of business success. Whether you are a business leader, entrepreneur, or manager, it is essential to find motivational quotes that make you and your employees productive at work. Below are the 50 workplace productive quotes that can help you to stay productive at the workplace. 

Let’s have a look at them: 

1. If you spend too much time thinking about a thing, you’ll never get it done. – Bruce Lee

2. Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it. -Steve Jobs

3. Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort. – Paul J. Meyer

4. Stressing output is the key to improving productivity while looking to increase activity can result in just the opposite. – Andrew Grove

Are standing desks actually bad for you?

5. Productivity is being able to do things that you were never able to do before.- Franz Kafka

6. If you’re walking down the right path and you’re willing to keep walking, eventually you’ll make progress. – Barack Obama

7. Absorb what is useful, reject what is useless, add what is specifically your own. – Bruce Lee

8. Do the hard jobs first. Easy jobs will take care of themselves. – Dale Carnegie

9. Start with good people, lay out the rules, communicate with your employees, motivate them and reward them. If you do all those things effectively, you can’t miss. – Lee Iacocca

10. The way to get started is to quit talking and begin doing. – Walt Disney

11. He who is not courageous enough to take risks will accomplish nothing in life. – Muhammad Ali

12. Good leadership consists of showing average people how to do the work of superior people. – John D. Rockefeller

13. The productivity of work is not the responsibility of the worker but of the manager. – Peter Drucker

14. Understanding your employee’s perspective can go a long way towards increasing productivity and happiness – Kathryn Minshew

15. Productivity doesn’t have to be complicated. It can be easily boosted through a manageable combination of the right tools, resources, and habits to make the most of your time. – Caroline Ghosn

16. Productivity depends on many factors, including our workforce’s knowledge and skills and the quantity and quality of the capital, technology, and infrastructure that they have to work with. – Janet Yellen

17. Nothing is less productive than to make more efficient what should not be done at all. – Peter Drucker

18. The productivity of a workgroup seems to depend on how the group members see their own goals in relation to the goals of the organization. – Ken Blanchard

19. Being busy does not always mean real work. The object of all work is production or accomplishment and to either of these ends, there must be forethought, system, planning, intelligence, and honest purpose, as well as perspiration. Seeming to do is not doing. – Thomas A. Edison

20. Amateurs sit and wait for inspiration, the rest of us just get up and go to work. – Stephen King

21. Concentrate all your thoughts upon the work at hand. The Sun’s rays do not burn until brought to a focus. – Alexander Graham Bell 

22. Start by doing what’s necessary; then do what’s possible, and suddenly you are doing the impossible. – Francis Of Assisi

23. All things will be produced in superior quantity and quality, and with  greater ease, when each man works at a single occupation, in accordance with his natural gifts, and at the right moment, without meddling with anything else. – Plato

24. It’s not always that we need to do more but rather that we need to focus on less. – Nathan W. Morris

25. Work gives you meaning and purpose and life is empty without it.” – Stephen Hawking

26. Your mind is for having ideas, not holding them.” – David Allen

27. The more you eliminate the inefficient use of information, the better it is for productivity.” – Mitch Kapor

28. The key is not to prioritize what’s on your schedule, but to schedule your priorities. – Stephen Covey

29. A worker without genius is better than a genius who won’t work. – Leopold Auer

30. Passion is a fuel to run your engine in order to give more productivity. – Myra Yadav

31. Stop measuring days by degree of productivity and start experiencing them by degree of presence. – Alan Watts

32. When we simplify, we are attending to our minds. Clear minds lead to creativity, vision, health, and productivity. – Angela Lynne Craig

33. If you want to double your productively, shorten the timeline to by 50%. – Richie Norton

34. Working on the right thing is probably more important than working hard. – Caterina Fake

35. If you have time to whine, then you have time to find solutions. – Dee Dee Artner

36. There is no substitute for hard work. – Thomas A. Edison

37. No matter how great the talent or efforts, some things just take time. You can’t produce a baby in one month by getting nine women pregnant. – Warren Buffett

38. You can’t get much done in life if you only work on days when you feel good. – Jerry West

39. Sometimes the biggest gain in productive energy will come from cleaning the cobwebs, dealing with old business, and clearing the desks—cutting loose debris that’s impeding forward motion. – David Allen

40. It is not enough to be busy, so are the ants. The question is: What are we busy about? – Henry David Thoreau

41. The least productive people are usually the ones who are most in favor of holding meetings. Thomas Sowell

42. What looks like multitasking is really switching back and forth between multiple tasks, which reduces productivity and increases mistakes by up to 50%. – Susan Cain

43. Gentleness doesn’t get work done unless you happen to be a hen laying eggs. – Coco Chanel

44. Always deliver more than expected. – Larry Page

45. Lost time is never found again. – Benjamin Franklin

46. My goal is no longer to get more done, but rather to have less to do. – Francine Jay

47. Make each day your masterpiece. – John Wooden

48. Either you run the day or the day runs you. – Alice Glyn

49. If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude. – Charles R. Swindoll

50. The secret of joy in work is contained in one word – excellence. To know how to do something well is to enjoy it. – Pearl Buck

Hopefully, these workplace productivity quotes can make you and your staff more productive at work. Now that you’ve read these fabulous quotes spread them among your employees and motivate them to get back to their desks with energy and enthusiasm.