What is the Role of The Facilities Department?

What is the Role of the Facilities Department?


The role of the facilities department is to optimize the use of and manage workplaces in order to deliver the strategic objectives of the organization. Identify examples of best practice, assess emerging developments in business thinking and be able to present realistic plans for the introduction of new innovative ways of working. Optimize operational effectiveness, whilst ensuring compliance with key legislation and ensuring the workplace adapts to the changing needs of the organization- BIFMOpens in a new tab.


Facilities department is concerned with operating and maintaining commercial and industrial properties. This function may be performed by in-house corporate staff or by an outside firm specializing in facilities management. Facilities may include sports complexes, jails, hospitals, hotels, and retail establishments, but in business, the term is used most often to describe office buildings and factories. Responsibilities include providing janitorial and maintenance services, security, engineering services, and managing telecommunications and information systems- Reference for BusinessOpens in a new tab.


Facility department takes control of multiple disciplines to ensure functionality, comfort, safety, and efficiency of the built environment by integrating people, place, process, and technology- IFMAOpens in a new tab.

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