What is Employee Experience?



What is Employee Experience?

  • Employee experience is a worker’s observations and perceptions about his or her employment at a particular company.  Experience is often influenced by the company’s physical workspace, the work-life balance the company provides and technology that enables productivity and technology. Employee experience borrows heavily from customer experience management, using design thinking strategies to optimize the company’s work environment, culture, HR services, and events. Just as marketers have worked to understand the customer experience at touchpoints across the entire customer journey, companies are creating employee journey maps which outline the steps employees go through in their lifecycles in order to address the goals, pain points and required actions at each step, or “moments that matter.”- Search HR Software
  • Employee experience encapsulates what people encounter, observe or feel over the course of their employee journey at an organization. It’s an expansive view of the relationship between the individual and the organization, starting with the application process and continuing through to the day the individual exits the business and even beyond to when they join the organization’s alumni. The sheer diversity of experiences that fall within this journey – from interviewing and onboarding, through training and development and eventually exit – means that the employee experience is not static. In fact, it can vary from day to day. Because of this, it’s useful to think about employee experience in terms of key milestones in the employee lifecycle. While all organizations are unique, they typically share these common experiences: candidates, onboarding, training, exiting, alumni. – Culture Amp
  • Employee experience is the combination of three distinct things that exist within any organization regardless of industry, size, and location. The other parts of employee experience are the technological environment and the physical environment. The technological environment is the tools an employee needs to do their job, including the user interface, mobile devices, and desktop computers. An organization should provide relevant and modern tools that allow employees to get their job done. The physical environment includes anything that can be seen, heard, touched, and tasted like the desks, chairs, art, and meals. This is crucial because employees spend most of their time inside the organization so it should have a positive effect on them. All three of these aspects should be focused on to create an environment where people want to show up! – Forbes

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